Last updated: 01/12/2025. Please read these Terms carefully. By scheduling or using our laundry services, you agree to these Terms.
Scope of Services
We provide laundry services including wash & fold and dry cleaning, with optional pickup and delivery. Service availability, options, and pricing may vary by location.
User Responsibilities
- Bag items appropriately and label separate service types (e.g., wash & fold vs. dry cleaning).
- Disclose delicate items, special care needs, or pre-existing damage.
- Ensure pickup/drop-off access (porch, concierge, or designated area).
- Remove valuables from pockets prior to service.
Pickups & Deliveries
Pickup and delivery windows are scheduled in advance. You do not need to be home if a secure drop-off location is provided. Missed pickups may be rescheduled at our discretion.
Pricing & Billing
Pricing is shown at order time and may vary by item type and location. Taxes, surcharges, or fees may apply. You authorize charges to your selected payment method upon order processing.
Cancellations & Refunds
Orders may be cancelled prior to pickup. Once processing begins, refunds are not guaranteed and are evaluated case-by-case for service issues.
Garment Care & Limitations
We follow industry-standard care labels and best practices. Some stains may not be fully removable. Delicate or non-colorfast items may carry inherent risk, which you acknowledge by submitting them.
Lost or Damaged Items
Claims must be submitted within 48 hours of delivery. Resolution may include reimbursement based on fair value, repair, or service credit, subject to investigation and documentation.
Turnaround Times
Typical turnaround times are provided at order and may vary due to volume, special items (comforters, household items), or holidays.
Privacy
Your information is handled in accordance with our Privacy Policy. Operational communications about pickup/delivery are considered service messages.
Changes to Terms
We may update these Terms from time to time. Continued use of services after changes constitutes acceptance of the updated Terms.
Contact
Questions? Contact us at buzz@thelaundrpeople.ie or +353 085 727 8471.
